Provider terms of service

Summary

You buy seats for a fixed term, paid in advance or by monthly instalments across the term, plus GST. It renews automatically each year and we tell you 30 days before. You can stop a renewal at any time by emailing us. Your training records are yours and you can export them whenever you want. CORA Workforce provides training and the records of it. It does not assess whether a worker is competent.

1. Parties and definitions

1.1 We are CORA Workforce Pty Ltd, ACN 701 110 152, ABN 91 701 110 152, of South Australia.

1.2 You are the organisation named on the account. The person who accepts these terms confirms they are authorised to do so on your behalf.

1.3 A worker is anyone you give a CORA Workforce account to.

1.4 Notices to CORA Workforce may be sent to hello@coraworkforce.com.au. For personal information, privacy@coraworkforce.com.au.

2. The service

2.1 CORA Workforce provides your workers with online training, and provides you with the records of it: completions, certificates, and the other features in the plan you bought. What is included is what is described on our website and in your account at the time you subscribe.

2.2 The rest of this section sets out the boundary of what we do.

2.3 Our courses are our own material. They are not nationally recognised training. CORA Workforce is not a registered training organisation. A CORA Workforce certificate records that a worker completed a CORA Workforce course and how they answered. It is not a VET qualification, a statement of attainment, or a unit of competency, and CORA Workforce does not issue qualifications under the Australian Qualifications Framework.

2.4 CORA Workforce does not assess or certify that a worker is competent. Capability reporting summarises how a worker answered. It is a prompt for a conversation, not a verdict. Where competence must be signed off, your own supervisor or qualified assessor does that by observing the work. That judgement is yours and remains yours.

2.5 Clinical content is knowledge-level awareness. Our medication, mealtime support and behaviour support content builds understanding and directs workers to your organisation's policies and to escalate. It is not clinical advice and not direction about any individual person's care.

2.6 CORA Workforce does not deliver practical or in-person training, does not observe workers performing tasks, and does not employ, supervise or place workers.

2.7 CORA Workforce is not a registered NDIS provider and does not deliver supports to participants.

2.8 CORA Workforce does not give legal, compliance or audit advice. The registers, reports and evidence packs CORA Workforce produces are records of what happened in CORA Workforce, and they are accurate records of that. We do not promise any outcome at an audit, a review, a registration decision, or any regulator's assessment. Whether your evidence satisfies an auditor or the NDIS Commission depends on your practice, your systems and your evidence as a whole, which are not matters we control.

3. Accounts and seats

3.1 Seats. Your plan includes a number of seats, shown in your account. A seat is one worker with an active account.

3.2 Seats are recyclable. When a worker leaves and you archive them, the seat becomes available for someone else. Their training record stays with you.

3.3 If you need more seats than your band allows, you can move to a larger band at any time. We will tell you what the change costs before it takes effect.

3.4 You are responsible for the accounts you create. That includes telling your workers that CORA Workforce holds their training records for you, and having a lawful basis for providing us with their information.

3.5 The training record stays in your account. A worker who leaves does not take their CORA Workforce account, or the record in your account, with them, and your evidence stays intact. The worker's own information remains their information under privacy law. If a worker asks us directly to access, correct or delete what we hold about them, we will handle the request as the law requires and we will tell you.

4. Uploaded documents

4.1 CORA Workforce allows you to upload your own documents, including policies and, in some cases, documents about the people you support, so that CORA Workforce can build course content from them.

4.2 When you upload a document you confirm that you have the authority to upload it, and that you understand CORA Workforce will process its content as described in our privacy policy.

4.3 Our privacy policy sets out what happens to an uploaded document or certificate, including that its text, or for a scan an image of the page, is sent to Anthropic, an artificial intelligence provider in the United States, what identifiers are removed before it is sent, and what is not removed. Read that section before uploading anything that names a person you support.

4.4 A document that names a person you support is that person's information as well as your record. Uploading it is a disclosure you are making. Satisfy yourself that you are permitted to make it.

4.5 We will only ever show your uploaded content, and the courses built from it, to your organisation.

5. Fees and payment

5.1 You pay for the whole term at the seat band you chose, in advance or by monthly instalments where we have agreed to that. If you chose a two year or three year term, you are committing to that whole term and your price is fixed for it.

5.2 The price is the price quoted to you when you subscribed. Current list prices are at coraworkforce.com.au/pricing.html.

5.3 Prices for provider plans are shown excluding GST. GST is added at checkout and shown on your invoice. CORA Workforce Pty Ltd is registered for GST.

5.4 Card payments are handled by Stripe. We never see or store your card number.

5.5 If you are invoiced, payment is due within 14 days.

5.6 If an invoice is unpaid, we will send a reminder. If it remains unpaid 14 days after that, we may suspend your account by written notice. Suspension stops access to CORA Workforce. If you ask us while your account is suspended, we will send you an export of your training records within 5 business days, at no charge. We will not withhold your own compliance evidence over an invoice.

5.7 Monthly instalments. Where we have agreed that you may pay a committed term by monthly instalments, you are still committing to the whole term. The monthly amount, the number of instalments, and the term start and end dates are recorded on your acceptance. If an instalment fails we will tell you and try again, and clause 5.6 applies.

5.8 Nothing is charged, and no plan changes, unless you choose it and agree to pay for it.

6. Renewal

6.1 Your subscription renews automatically at the end of each term, on the anniversary, for a further term.

6.2 We will email you 30 days before every renewal, stating the renewal date, the exact amount including GST, the seat band and the term. We send a second reminder 7 days before.

6.3 You can stop a renewal at any time and you do not need to give a reason. Email us at hello@coraworkforce.com.au, or reply to any renewal notice we send you. We will switch the renewal off and confirm in writing within 2 business days.

6.4 A two year or three year term renews for another term of the same length, at our then-current price for your band. The 30 day notice will state the amount, the new term and the date, and you can stop it as set out in clause 6.3. If you would prefer to continue on a one year term instead, tell us before the renewal date and we will arrange it.

7. Cancellation and refunds

7.1 Email us to stop the renewal, at any time.

7.2 Stopping the renewal stops the next payment. It does not end your access. You keep full access until the end of the term you have paid for.

7.3 There is no refund for time left on a term you chose.

7.4 Clause 7.3 does not apply, and we will refund the unused part of the term, if you end this agreement because: (a) we changed these terms in a way that materially disadvantages you (clause 16); (b) we have seriously breached these terms and not remedied it within 30 days of your written notice; or (c) you are entitled to a refund under the Australian Consumer Law.

8. Price changes

8.1 We may change our prices. A change never applies mid-term. It applies from your next renewal.

8.2 The 30 day renewal notice will state whether the price has changed and by how much.

8.3 If you do not wish to pay the new price, tell us before the renewal date and we will stop the renewal.

8.4 If we do not give you that notice, your subscription renews at the price you are already paying.

9. Acceptable use

9.1 Use CORA Workforce for your own organisation's workforce. Do not resell it, share accounts between people, or provide access to anyone outside your organisation.

9.2 Do not copy, republish or redistribute our course material outside your organisation.

9.3 One account is one person. A shared login makes a training record unreliable as evidence, which defeats the purpose of keeping one.

9.4 Using CORA Workforce in breach of this clause is a breach of these terms. We may suspend or end your access immediately, and we are not required to refund any part of your term.

10. Intellectual property

10.1 Our courses, our platform, and the material we have created remain ours.

10.2 Your data remains yours. That includes your worker records, your uploaded documents, and the courses built from your documents.

10.3 You give us permission to hold and process your data so that we can provide, support, back up and secure the service, and as described in our privacy policy. We do not sell it and we do not use it for anything else. We may use general, de-identified information about how the service is used to improve it, and that never includes your records or anything that identifies your organisation, your workers or anyone you support.

11. Data on termination

11.1 You can export your records at any time while you have access to your account. If your access has stopped, ask us and we will send you an export.

11.2 After your subscription ends we keep your training records for at least 30 days so that you can still obtain a copy. Ask us within that time and we will send you an export.

11.3 After that we may delete your data, and we will delete it if you ask us in writing. Deletion is permanent and cannot be reversed.

11.4 Export before you leave. Your training records may be evidence you need to produce years later. If you want a longer retention arrangement, ask us in writing before you leave.

11.5 Some payment and tax records are kept for longer because the law requires it. Our privacy policy sets out how long.

12. Availability

12.1 We aim to keep CORA Workforce available, and we do not promise that it will never be unavailable.

12.2 We will give notice of planned maintenance where we reasonably can.

13. Confidentiality

13.1 Neither party will disclose the other's confidential information. Each party will use it only for this agreement, and protect it as carefully as it protects its own.

13.2 That does not apply to information that is already public, that the receiving party already knew, or that a party is required to disclose by law.

13.3 This clause continues after this agreement ends.

14. Privacy

14.1 How we handle personal information is set out in our privacy policy at portal.coraworkforce.com.au/privacy. It applies to your use of CORA Workforce whether or not you agree to it here. Where these terms and the privacy policy differ about personal information, the privacy policy applies.

14.2 If there is a data breach likely to cause serious harm, we will tell you promptly if your data is involved, and we will notify affected people and the Office of the Australian Information Commissioner as the Notifiable Data Breaches scheme requires.

15. Liability

15.1 Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

15.2 Where the Australian Consumer Law allows us to limit our liability for failing to comply with a guarantee, our liability is limited to supplying the service again, or paying the cost of having it supplied again.

15.3 Otherwise, and only so far as the law allows, our total liability to you for all claims in any 12 month period is limited to the fees you paid us in that period.

15.4 Neither party is liable to the other for indirect or consequential loss, or for loss of profit, revenue, goodwill or business opportunity.

15.5 Clauses 15.2, 15.3 and 15.4 do not apply to liability for fraud, or for death or personal injury caused by negligence.

15.6 Each party is liable only to the extent it caused the loss, and not to the extent the other caused or contributed to it.

15.7 CORA Workforce provides training and the records of it. Decisions about your workers, your rostering, your supervision and the supports you deliver are yours, and we are not liable for those decisions except to the extent our own failure to meet these terms caused the loss.

16. Variation

16.1 We may change these terms. If we do, we will publish the new version with a new version number and date, and we will email your administrators at least 30 days before it takes effect, stating what has changed.

16.2 A change takes effect at your next renewal, not during a term you have already paid for. The only exception is a change we are required to make sooner for legal or security reasons, and we will tell you what it is and why when we make it.

16.3 If a change materially disadvantages you, you may end this agreement by telling us within 30 days of the notice, and we will refund the unused part of your term.

17. Termination

17.1 You can stop the renewal at any time, as set out in clause 6.3.

17.2 We may end this agreement by giving you 90 days written notice. If we do, we will refund the unused part of your term, and you keep full access and export for those 90 days.

17.3 Either party may end this agreement immediately if the other seriously breaches these terms and does not remedy the breach within 30 days of written notice.

17.4 We may suspend an account immediately where we reasonably believe it is being used unlawfully, or in a way that risks the safety of a person. We will tell you why.

18. General

18.1 These terms, the privacy policy, and the plan details recorded on your acceptance are the whole agreement between us. Anything on your purchase order or in your own standard terms does not apply unless we have agreed to it in writing.

18.2 If part of these terms cannot be enforced, the rest still applies.

18.3 These terms are governed by the law of South Australia. Both parties agree that a claim may be brought in the courts of South Australia, and neither party is prevented from going to another court that has jurisdiction.

18.4 If something goes wrong, contact us first.

18.5 Transferring this agreement. You cannot transfer this agreement to anyone else without our written consent, which we will not unreasonably withhold. We may transfer or novate this agreement to another entity that carries on the CORA Workforce business, including a related company or the trustee of a trust. If we do, we will tell you in writing, and your price, your seat band, your renewal date and your rights do not change.